Shop with Ease, Enjoy Hassle-Free Delivery
Last Updated: 20 Feb. 2025
Welcome to DealBuddy, a platform owned and operated by ThinkBid Technologies Private Limited. Our goal is to provide a seamless shopping experience, ensuring timely deliveries, fair return policies, and transparent cancellations. By placing an order through https://www.dealbuddy.live (the "Website" or "Platform"), you acknowledge and agree to the terms outlined below. These policies set clear expectations between DealBuddy and its users for a smooth and hassle-free experience.
1. General Policy
All orders placed on DealBuddy are subject to product availability. While we strive to maintain accurate stock counts, there may be instances where a product becomes unavailable at the time of purchase. If an item is out of stock, we will notify you and provide options to either wait for restocking or receive a refund for the unavailable product. Orders cannot be modified or changed once processed. Please verify your details before confirming a purchase.
2. Shipping Policy
Shipping costs are calculated at checkout based on weight, dimensions, and delivery destination. The final shipping price will be displayed before purchase confirmation. Domestic deliveries generally take 2 - 7 business days. International deliveries vary between 4 - 22 business days, depending on the courier and destination. Orders are typically dispatched within 2 business days of payment confirmation. If a shipment is delayed beyond the estimated timeframe, users should contact our customer support team.
Address changes can only be made before the order is dispatched. After dispatch, we cannot modify the shipping address. We ship to P.O. box addresses using postal services only, and military addresses using USPS or applicable postal services.
3. Return Policy
All purchases made through DealBuddy are considered final. Products purchased via Yard Sale are final and cannot be returned. If you receive a damaged item, you must notify customer support within 48 hours of delivery. If the received product is significantly different from what was advertised, we will review your claim and offer possible resolutions. Resolutions may include replacement (if available), store credit for future purchases, or any other corrective measure deemed necessary. No refunds will be issued unless an exceptional case applies.
4. Refund Policy
Due to the unique nature of our platform and deals, refunds are not applicable in most cases. Deal entries and premium memberships are non-refundable once activated. Any transactions made through Golden Deal Trading or Yard Sale are final. Shipping charges are non-refundable, even in cases where an order is returned or canceled. If a product is out of stock and cannot be delivered, we will issue a full refund. Refunds, if applicable, will be processed via the original payment method within 7 working days.
5. Cancellation Policy
Orders can be canceled before dispatch. If an order has already been dispatched, users must refer to the return policy. DealBuddy reserves the right to cancel any order due to fraud suspicion, pricing errors, or system failures.
6. Warranty Policy
We honor valid warranty claims within 90 days of receiving the product. Users must report the issue within 90 days by emailing support@dealbuddy.live with proof, such as images or videos of the defect. The product must be shipped back by the user, and return shipping costs will be reimbursed upon a successful warranty claim. Resolution options include a full refund, store credit, or replacement product, depending on availability.
7. Lost or Damaged Shipments
If a package is damaged before delivery, users can reject the parcel and notify customer service immediately. If an order is lost during shipping, we will investigate the issue and process a refund or replacement once the courier confirms the loss.
8. Tracking & Notifications
Users receive tracking details upon order dispatch. Tracking updates can be accessed through the shipping provider's website.
9. Import Duties & Taxes (International Orders)
International buyers may be required to pay import duties and taxes upon arrival. Pre-payment of duties may be available at checkout for faster processing. If import duties are not paid, the order may be returned at the user's expense.
10. User Tax Responsibilities
Golden Deal Trading and Yard Sale Sales are taxable earnings. Users must report and pay applicable taxes on their earnings. DealBuddy does not deduct TDS or report taxes on behalf of users. Users should consult with a tax advisor regarding income tax laws.
11. Customer Support
For inquiries, shipping issues, or warranty claims, contact:
Email: support@dealbuddy.live
Company Address: DEALBUDDY – ThinkBid Technologies Pvt. Ltd., CM Mathew Brothers Arcade, Chakkorathukulam, Kozhikode, Kerala – 673006
By using DealBuddy, you acknowledge and agree to this policy.